Frequently Asked Questions

1. How are you different from other cybersecurity companies?

Most cybersecurity providers serve every type of business. We don’t.

We specialize exclusively in dental practices. That means we understand your business and how costly even one hour of downtime can be. Our protection strategies are built specifically for dental environments — not adapted from another industry.

2. Why shouldn’t I just use my current IT company?

Most IT companies in Ontario focus on keeping systems running. We focus on stopping breaches.

While many IT providers offer basic antivirus and firewalls, we deliver advanced protection, including ITDR (Identity Threat Detection & Response), MDR (Managed Detection & Response), and EDR (Endpoint Detection & Response) — layered security designed to stop ransomware, credential theft, and advanced attacks before they shut down your practice.

IT keeps you operational.

We keep you protected.

3. Why is dental cybersecurity different from other industries?

Dental offices store highly sensitive patient data, process payments, manage insurance claims, and rely heavily on digital imaging and scheduling systems. This makes them attractive targets for cybercriminals.

We understand the specific vulnerabilities in dental software and front-desk workflows, allowing us to proactively secure the areas attackers typically exploit.

4. How does your monitoring differ from others?

We provide continuous monitoring backed by dedicated specialists who actively analyze threats in real time. We don’t just send alerts — we investigate, respond, and contain threats before they cause disruption.

5. Do you provide staff training?

Yes. Your team is your first line of defense.

We provide dental-specific Security Awareness and Cyber Awareness Training designed for front-desk staff, hygienists, associates, and office managers — helping them recognize phishing attempts, suspicious activity, and social engineering tactics commonly used against dental practices.

6. Why should I choose you over a larger national cybersecurity provider?

Large firms treat dental offices as small accounts.

We treat them as our specialty.

Our entire model, technology stack, and response strategy are built around the unique needs of dental practices. You get focused expertise, faster response, and solutions designed specifically for your industry — not a generic security package.